At Strata Legal Consulting Pty Ltd, we strive to deliver high-quality consulting services to all our clients. This Refund Policy outlines the terms under which refunds may be granted for services purchased from us. By engaging our services, you agree to the terms set out in this policy.

1. Eligibility for Refund

Refunds will be considered on a case-by-case basis and may be granted under the following conditions:
- The service was not delivered as described.
- A technical error prevented delivery of the requested service.
- You cancel a service in writing before any substantial work has commenced.

2. Non-Refundable Items

The following services are non-refundable:
- Custom consulting or advisory services once work has commenced.
- Any service involving external legal professionals or third-party fees.
- Completed templates, reports, or documentation provided electronically.

3. Requesting a Refund

To request a refund, please contact us at stratalegal@outlook.com within 7 days of the service delivery date. Include your full name, invoice number, and reason for the request. We aim to respond to all refund requests within 3 business days.

4. Resolution Process

If a refund is approved, we will issue a refund via the original payment method. If the service can be re-performed to a satisfactory standard, you may be offered an alternative resolution before a monetary refund is granted.

5. Amendments

We reserve the right to update this Refund Policy at any time. Changes will be published on our website and become effective immediately upon posting.

Contact Us

For questions regarding this Refund Policy, please contact:
Email: stratalegal@outlook.com
Phone: +61 498 266 641
Address: 62 Olsen Crescent, Wakerley QLD 4154